Return information

A product doesn't fit properly or you don't like it and you now want to send it back? No problem, you have 100 days after delivery of the order to return it.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Please simply write to us via the contact form

To make the returns process as easy as possible for you, simply follow the steps on our

Returns portal (German/English)

Return shipping costs

Return shipping costs are determined by our shipping partners and vary by location. The return costs will be deducted from the order value when your return is processed and the remaining amount will be refunded.

country	service	Processing time	Cost
Germany	DHL	2-6 business days	/
Austria	DHL	3-6 working days	/
Switzerland	DHL	3-6 working days	/
UK	DHL	3-6 working days	£5.90
Belgium	DHL	3-6 working days	€6.90
Denmark	DHL	3-6 working days	€9.90
Estonia	DHL	3-6 working days	€9.90
Finland	DHL	3-6 working days	€9.90
France	DHL	3-6 working days	€4.90
Ireland	DHL	3-6 working days	€9.90
Italy	DHL	3-6 working days	€6.90
Croatia	DHL	3-6 working days	€9.90
Latvia	DHL	3-6 working days	€9.90
Luxembourg	DHL	3-6 working days	€6.90
Malta	DHL	3-6 working days	€9.90
Netherlands	DHL	3-6 working days	€6.90
Poland	DHL	3-6 working days	€6.90
Romania	DHL	3-6 working days	€9.90
Slovakia	DHL	3-6 working days	€9.90
Slovenia	DHL	3-6 working days	€9.90
Spain	DHL	3-6 working days	€6.90
Sweden	DHL	3-6 working days	€9.90

Attention: Please note that our processing time may take longer during peak times.

refund

• We only offer refunds to the original payment method used for the order.
• For partial card, partial gift card purchases, the refund will be applied to the gift card first .
• Please note that it may take up to 6 business days for your refund to appear in your account after processing.